Frequently asked questions

1.

Processing & Delivery time

As all our products are handmade & made to order, the preparation time depends on the product and the amount of the pieces that have been ordered.

The usual preparation time for an order is 5-7 business days. After shipping the products through Hellenic Post (ELTA), it will take 2-5 working days to reach your hands (within Greece). As a result, in general, your products are usually delivered in 7-12 business days.

2.

Shipping & Tracking

We ship all our products free internationally, through Hellenic Post (ELTA). Every order has a unique tracking number (registered mail). After your order is shipped, you can track it at the following link: ELTA > Track An Item.

Gea Creations is not responsible for possible package losses once the tracking number has been notified to the customer.

3.

Returns, Cancellations & Exchanges

  • Returns: As all our products are handmade & made to order, it is possible to change them, but at your own expense. What does this mean; That in order to change a product (which is not defective) you will be charged with the shipping costs to and from our workshop, as well as an additional charge of 10 € for jewelry and 15 € for sandals/wedges. In order for the change to be accepted, the product must be in its original condition and must be shipped within a period of 14 days from the delivery date. Once we receive it and verify that it meets the requirements, our representatives will get back to you to complete the process.

Please note that in case you initially receive by mistake a different product from the one stated in your order, we will deliver the right product to you without any financial burden on your part.

  • Cancellations: If you wish to cancel your order, you must notify us by phone at 694 6587770 (For Greece only) either by email to info@geacreations.com within 3 hours of placing your order.
  • Exchanges: We do not accept product exchanges. For more details check out our shop policies here.
4.

Gift packaging

Every product is nicely & safely packaged, ready to gift in a premium purple velvet pouch with a satin bow.

5.

Custom designs

Get in touch with us on Etsy and request one custom order in order to discuss the design you have in mind. We will be more than happy to create a unique piece for you!

6.

Pricing

VAT 24% is included in every product price and may change without notice.

7.

Sales

It is not possible to apply more than one discount coupon, in any form, to a product.

8.

Color shift

There may be a slight shift between the color of the photo and the product due to the fact that each screen shows colors differently.

9.

Divergences

Gea Creations are handmade jewelry. This means that there is often a degree of divergence between your jewelry and the photo of the product. These differences may exist exclusively due to the human factor in the jewelry creation.

10.

Sizing

Many of our jewelry pieces are not adjustable (rings or bracelets) to everyone, so the customers have to know their size. To help and guide our customers, we have created a detailed size guide (download it free here). Nevertheless, we inform you that Gea Creations is not responsible if any customer provides us with the wrong measurements.

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